Abstract
Services now account for more than half of the U.S. economy. Services Computing has become a cross-discipline that covers the science and technology of services innovation research and development, which leverages IT and computing technology to model, create, and manage business solutions, scientific applications, as well as modernized services. The core technology suite includes Web services and service-oriented architecture (SOA), business consulting methodology and utilities, business process modeling, transformation and integration.
In this talk, I will describe the the whole lifecycle of services innovation research that includes business componentization, services modeling, services creation, services realization, services annotation, services deployment, services discovery, services composition, services delivery, service-to-service collaboration, services monitoring, services optimization, as well as services management. The goal of Services Computing is to enable IT services and computing technology to perform business services more efficiently and effectively. I will use industry scenarios to illustrate how Services Computing can play an important role in creating and managing resuable and configurable business solutions and services.
About the speaker
Dr. Liang-Jie Zhang is a research staff member and the chair of the Services Computing Professional Interest Community (PIC) at IBM T.J. Watson Research Center. He is a member of Business Informatics with a focus on Service-Oriented Architecture and Web services for industry solutions and services. He has filed more than 30 patent applications in the areas of e-business, Web services, rich media, data management, and information appliances, and has published more than 80 technical papers in journals, book chapters and conference proceedings.
Dr. Zhang chairs IEEE Computer Society Technical Committee on Services Computing and serves as editor-in-chief of the International Journal of Web Services Research (JWSR), which has been included in EI Compendex since 2005. He was the general co-chair of the 2005 IEEE International Conference on Web Services (ICWS 2005) and the 2005 IEEE International Conference on Services Computing (SCC 2005).
Invited Talk 2: The role of BPM in Services Technology and Management
Dr. J. Leon Zhao
Professor and Honeywell Fellow
Department of MIS
Eller College of Management
University of Arizona
(520) 621-4546
jlzhao AT u.arizona.edu
www.u.arizona.edu/~jlzhao
Abstract
A recent 120-page report from a IBM Academic Summit in May of 2004 was
titled "SERVICES SCIENCE: A NEW ACADEMIC DISCIPLINE?" The core
message of the white paper is "Services has matured as a business
as software once did, and there is a science underlying services that must
be explored". The key challenge for academia and industry is to determine
how to define and measure innovation. The government and companies need
to invest in the research and development needed to "move services
out of the realm of art and into the realm of science".
This talk will discuss how business process management can take a center
role in shaping the issues of technology and management under the auspices
of services science. The key idea is that recent surge in academic interests
and industrial investment in business process automation makes it clear
that service provisioning is not only IT intensive, but also process-based.
As such, there is a real opportunity for researchers and practitioners
to study how to apply business process management to improve the effectiveness
and quality of services in the areas of supply chain managemnet, customer
relationship management, and knowledge management.
About the speaker
J. Leon Zhao is Professor and Honeywell Fellow in MIS, University of Arizona. Before
joining University of Arizona, he taught at HKUST and William & Mary
and worked as Staff Scientist in LBNL and as Research Engineer in Honeywell.
He has a Ph.D. from the Haas School of Business, UC Berkeley, a MS from
University of California, Davis, and a BS from Beijining Institute of Agricutural
Mechanization. His research has appeared in over 80 conference and journal
articles including such topics as web services and services computing.
He co-chairs the 15th Workshop on Information Technology and Systems, 2005
with Services Computing as its theme and is co-editing the special issue
"From Web Services to Services Computing" for Information Systems
Frontier..
Invited Talk 3:
A Conceptual Framework for the Integration of Business Process Management and Knowledge Management in Collaborative Commerce
Prof. Yuan-chwen You
Founder of Creative Entrepreneurship Consulting, Inc.
Abstract
Business Process Management(BPM) and Knowledge Management(KM) are two prerequisites for successful Collaborative Commerce. These two prerequisites are closely interrelated. A primary goal of KM is to manage knowledge to optimize business process in order to achieve business objective. Knowledge is valuable when it improves a business process. Therefore, KM should be responsible for creating, acquiring, sharing and evaluating such high valued knowledge. On the other hand, knowledge is created, acquired, used and evaluated in the context of a business process. BPM efforts could be applied to improve knowledge processes. Recently, several attempts have been made to integrate BPM and KM. However, none has been done for cross-process integration in a collaborative environment.
This article starts with a brief introduction to BPM, KM and Collaborative Commerce, followed by literature reviews of various approaches to combine BPM and KM. Then, the article explores how BPM and KM can complement each other, and how the concepts of BPM and KM can be integrated in a collaborative environment. Finally, a conceptual framework for the integration of BPM and KM is proposed to ensure a successful Collaborative Commerce.
About the speaker
Prof. Yuan-chwen You received his Ph.D. from Michigan State University. He is the founder of Creative Entrepreneurship Consulting, Inc. He currently also serves as distinguished adjunct professor of faculty of management in Shenzhen Graduate School, Harbin Institute of Technology. He was formerly the director of Knowledge Sociology Program and the director of computer center at National Sun Yat-Sen University in Taiwan. He was also once the director of computer center of Hsin-chu Science Industrial Park Administration, the head of industrial management department at National Cheng Kung University and National Taiwan University of Science and Technology in Taiwan. His current research focuses on knowledge management, business process management, collaborative commerce, virtual organization and cognitive science.
Invited Talk 4: Service Quality, Pricing Strategies, and Design of a Dual
Channel Supply Chain
Dr. Ming Fan, Assistant Professor
University of Washington Business School
Box 353200
Seattle, WA 98195-3200
Email: mfan AT u.washington.edu
Phone: (206) 543-7525
Fax: (206) 543-3968
Abstract
We study a dual-channel supply chain that a manufacturer sells to a retailer
as well as to consumers directly. Consumers will choose the purchase channel
based on price and service qualities. We analyze the competitive equilibrium
between the manufacturer and the retailer. The manufacturer decides the
price of the direct channel while the retailer will decide both the retail
price and order quantity. Our results suggest that an increase in the differentiation
of service quality will lead to higher equilibrium prices and profits for
both the manufacturer and the retailer. We also find that higher level
of demand uncertainty will lead to lower equilibrium prices.
About the speaker
Ming Fan is an assistant professor at University of Washington Business
School. He received the Ph.D. degree in information systems management
from the University of Texas at Austin. His research interests include
economics of information systems, technology diffusion and adoption, online
reputation systems, software engineering, and the use of information technology
in financial services companies. He has published in Information Systems
Research, IEEE Transactions on Knowledge and Data Engineering, and Communications
of the ACM among other journals.
Invited Talk 5: EWMS -- A Flexible Services Composition System based on
ECA Rule
Minglu Li, Yi Wang, Jian Cao, Feilong Tang, Lin Chen, Lei Cao, Wei Wei, Xiaohua Li
Department of Computer Science and Engineering, Shanghai Jiao Tong University
Shanghai 200030, China
{ li-ml, wangsuper, cao-jian, tang-fl, chenling, lcao}@cs.sjtu.edu.cn
Abstract
Composing autonomous grid services is drawing more and more attentions
in recent years. Services composition is a way to integrate a group of
individual grid services into one more powerful service so that the time
and efforts to develop a new application can be reduced greatly. Workflow
modeling and enactment is one of the most important methods for service
composition. However, the existing approaches do not provide enough functionality
to support flexible service composition workflow modeling and enactment.
We have developed a system named ECA (Event-Condition-Action)-rule-based
workflow management system (EWMS) for grid services composition. The system
and the service composition workflow model are introduced in detail in
the paper. We also use an image processing application to demo the feasibility
and efficiency of the system.
About the speaker
Dr. Minglu Li is a full professor of Dept. of Computer Science and Engineering of Shanghai Jiao Tong University (SJTU). Now, he is Vice Char of Dept. of Computer Science and Engineering, Director of Grid Computing Center. He is also a member of Expert Committee of ChinaGrid Program of Ministry of Education of China, a member of Expert Committee of Computer Subject of Information Technology Domain of Science and Technology Commission of Shanghai Municipality(STCSM), PI of ShanghaiGrid of STCSM, a member of Academic Committee of E-Institute Program of Education Commission of Shanghai Municipality, a member of Executive Committee of China Grid Forum, a member of SIG on Software Engineering of China Computer Federation, and honorary member of YOCSEF Shanghai, an associate editor of International Journal of Grid and Utility Computing, an member of editorial board of International Journal of Web Services Research, General Chair of The Second International Workshop on Grid and Cooperative Computing (GCC 2003), General Chair of 2004 IEEE International Conference on Services Computing (SCC 2004).
Minglu Li graduated from School of Electronic Technology of University of Information Engineering in 1985. He received Ph.D. in Computer Software from SJTU in 1996, and awarded the Excellent Ph.D. Dissertation Prize of SJTU. Subsequently, he was a postdoctoral research fellow in Control Theory and Engineering of SJTU, and awarded again the Excellent Postdoctoral Prize of SJTU. He had visited Dept. of Information Systems of City University of Hong Kong in 2001. Currently, his research interests are including Web services, grid computing, and multimedia computing. He has presided over 20 projects supported by National Natural Science Foundation, National Key Technology R&D Program, 863 Program, 973 Program, ChinaGrid Program, and Shanghai Science and Technology Development Foundation et al. He has published over 100 papers in important academic journals and international conferences. He has awarded many times national, provincial and departmental research prizes, including National Science and Technology Progress Award.
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